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FAQs
Knowledge Base & FAQ
General & Account Questions
Q: Is my purchase permanent or a subscription?
A: This depends on the specific package. One-time server assets (like standard fleet vehicles or storefront properties) are permanent and survive server wipes or seasons. Ranks and privilege passes (like the Black Card or priority passes) are maintained as monthly recurring subscriptions. You can manage or cancel your subscriptions at any time via your store profile.
Q: Are these packages transferable to other players?
A: No. To protect your investment and maintain server security, all purchases are strictly account-bound and non-transferable. They are hardcoded and locked directly to your unique citizen identifier and Cfx.re FiveM account.
Q: What happens if my account or assets fail a performance check?
A: Your gameplay security and server optimization are our top priorities. If our development team reviews an active connection profile and detects severe client-side optimization issues, corrupted asset data, or resource boundary errors, your ticket will remain open. Our team will assist you in deploying a fully compliant, highly optimized alternative layout at zero extra cost.
Fleet & Armored Vehicles
Q: How do I receive my fleet or armored vehicle after checking out?
A: Delivery for fleet vehicles is managed via our secure studio fulfillment tickets to ensure perfect database garage binding. Once your purchase is complete, a ticket is automatically generated. Head to our Discord server, paste your Tebex Transaction ID, confirm your choices, and our team will add your vehicle directly into your private garage storage within 24–48 hours.
Q: Are these vehicles real-world models?
A: No. In strict compliance with fair-play standards and platform policies, all of our vehicle assets are completely debadged and feature original, lore-friendly creative styling. They contain zero real-world manufacturer logos, markings, or copyrighted brand names.
Q: How does the bulletproof glass and armor function mechanically?
A: To ensure balanced, compliant, and non-pay-to-win server gameplay, armored windows and panels feature heavy tactical reinforcement designed to absorb significant small-arms impact before shattering or breaking. The structural defense attributes are written directly into the vehicle's metadata handling files.
Q: Can imported or supporter vehicles be modified?
A: Yes! All of our fleet vehicles feature full compatibility with in-city mechanic shops for resprays, performance engine upgrades, underglow adjustments, and wheel swaps.
Q: Does the high suspension on high-risers cause flips?
A: Not at all. The physics handling files for our high-riser variants have been precisely engineered to center the vehicle mass low to the ground, ensuring a safe, stable, and highly responsive driving experience during high-speed turns without clipping bugs.
Q: Can other players permanently steal my car?
A: No. Mechanically, the vehicle keys and persistent garage tracking data are hardcoded directly to your unique citizen identifier. While they may be temporarily carjacked or impounded via standard in-game roleplay mechanics, they can always be safely reclaimed at an insurance or impound lot.
Business & Commercial Properties
Q: Can other players rob my business inventory or vault?
A: No. While your storefront registers can be configured for standard, lore-friendly robberies depending on server rules, your main inventory storage vault and business backrolls are safely protected behind secure script permissions.
Q: Do I get stock for free upon purchasing a restaurant or gun store?
A: Your business package includes an initial starter crate of basic inventory (ammunition, food ingredients, or basic items) to kickstart your grand opening. High-tier firearms or advanced culinary ingredients must be purchased, crafted, or sourced using your business bank account.
Q: Can I change the name and signage of my business?
A: Yes! Our business packages include fully editable texture dictionary files (.ytd), allowing you to easily swap in your own unbranded, fictional business name and logo layout.
Ranks, Priority Passes, & VIP Clubs
Q: How do I access premium community lounges or clubs?
A: Access is entirely automated via script permissions bound to your account key metrics. Simply head to the coordinates designated on your map framework; interacting with the security terminals or door-lock networks will grant you instant keycard or buzz-in access to the facility interior layout.
Q: Can I bring guests into restricted VIP lounges?
A: Yes! The door-lock and management systems inside venues like the Velvet Lounge allow you to buzz in a limited number of guests who physically accompany your character into the facility zones.
📥 Fulfillment Notice: If you experience transaction processing lags or have infrastructure optimization questions, please open a direct ticket in our official community Discord channel.